Frequently asked interview questions and answers

By credit card via PayPal and by bank transfer.

You’ll be receiving an e-mail with “Completed order” status as soon as your payment is approved

Once you proceed with the check-out we will notify you the order status by e-mail:

1) Order on-hold

2) Processing order

3) Completed order

For any doubt you can always send an e-mail to; please specify order reference in the email subject field.

Once an order is submitted it can only be amended or edited by contacting 3de-shop sending an e-mail to Once an item has been packed or shipped, the order cannot be changed. 

Shipping costs are calculated during the checkout process simply begin filling up the field with your location and automatically the system will give the final price with shipping charge included. You can review these costs before submitting your order.

Yes, of course. Any payment is prior to shipment.

Yes, of course: any credit card via PayPal system (no need to have an account)

It is always indicated on the label.

N.B.: in case of expiry date not accordant, you have 3 working days to communicate us from when receiving the goods

Product costs shipping fees are exclusive of VAT, due a variation per each country. By cart session the final prices are inclusive of VAT.

By our certified partners or directly with producers like 3D Systems and FormLabs

The spare parts come directly from the producer not by 3DE-SHOP; they are free of charge but the repair service is not included: this remain an adding cost.

Please send an e-mail to

Simply go onto “My Account”, insert your username or email address and click on “ Lost your password?

The cancellation involves the removal of all personal data entered, processed in compliance with the European Legislative Decree n. 679/2016., and the simultaneous deactivation of all services related to their registration.

It will therefore no longer be possible to access 3de-shop with your username and password to use services and/or proceed to order. To have access to the services again, you will have to proceed with a new registration.

For any changing it is advisable to simply change to “My Account”.

To delete your registration, you must send an e-mail to with object: “Cancellation”

We only ship complete orders. If you need a specific item that is in stock, we recommended you place a separate order for that item.

Orders typically ship within 24-72 business hours

Please send an e-mail with details you’d like to change with order reference and contact name in the subject field; our order administration team will make the changes and notify you when completed.

In case you need any further help regarding order please send an email to  

If you need any further assistant please send an e-mail to or call to +356 20106913

3DE-Shop Frequently asked questions and answers